Do you have a technical question? Check our Technical FAQ page, the
answer may be there. Click
here for the Technical FAQ Page.
| Q: When will my order
ship if I place it today? |
| A: Orders usually ship within 72 hours of
payment being received. Often times orders will ship much faster,
frequently same day. In the unlikely event that your order will not
ship within 72 hours you will be notified via E-mail as soon as possible
with an estimated ship date. If we are unable to make the 72 hour ship
time and you want to cancel the order, you will be immediately credited or
refunded for
your order - No Questions Asked. |
| Q: How long is my warranty and what do I
need to do if I have trouble? |
| A: We offer a full 1 year parts and labor
warranty. Furthermore, if you are within 200 miles of Oklahoma City,
we will come out to you to repair your system. Just give us a call and
we can talk you through some basic troubleshooting over the phone; if you'd
like we can return a call to you so you do not incur any long distance
charges. |
|
Q: My 1 year warranty has expired but I
believe the failed component is still under a manufacturers warranty, how can I tell?
|
| A: Give is a call or drop us an E-mail.
We will be glad to answer any questions you may have. Many of the
parts have either a 3 year manufacturers warranty or a lifetime warranty.
We will even help you obtain warranty repair/replacement from the
manufacturer. |
| Q: Can I get an extended warranty for my
system? |
| A: We do not currently offer an extended warranty plan;
however, if there is a sufficient calling for one or under other certain
circumstances we will work up an extended warranty plan on a case by case
basis. |
| Q: How do you handle warranty repairs on
failed components? |
| A: Simply call us and we will schedule a
repair with you to replace the failed component. Occasionally the
failed component will have damaged other components as well. We always
strive to replace all failed components at one time so your system does not
require more service and so you are not inconvenienced further. |
| Q: Will you cross ship replacement parts? |
| A: This will be handled on a case by case
basis. Sometimes one component is damaged by another component and
thus both need to be replaced - one example of this is a failed power supply
that also causes damage to a motherboard, replacing the power supply does
not completely fix the problem and replacing only the motherboard only
results in another dead motherboard. Typically we will not cross-ship
replacement parts but rather bring the replacement parts to you to ensure
the system is restored to 100% working order. |
| Q: Do you offer
telephone support? |
| A: Yes, and we have a lot of success fixing
many problems this way. If you are not comfortable meddling inside
your computer we will come to you if you are within 200 miles of Oklahoma
City or you can bring it to us or ship it to us. We would much rather
have you only send us the failed part rather than the entire computer. |
| Q: Do you offer
remote support? |
| A: At present we only offer remote support via
Symantec pcAnywhere. This application has proven to be very safe and
secure and can be configured to work through most firewalls, it does not
install what is known as "spyware" and can be easily enabled when needed and
disabled by the end user. The only problem with remote diagnosis is if
your computer will not startup then remote diagnosis is almost 100%
impossible. |
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